3. Security

3.01 Why do I need to provide personal details?

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3.02 Why do you need to verify my identity to place an order

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3.03 What can I do if you are unable to verify my identity?

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​3.04 Why do I need to provide identity documents?

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3.05 What can I do if my identity documents are rejected?

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3.06 What happens to the identity documents I provide?

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3.07 Will an identity check affect my credit rating?

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3.08 Why do I need to verify my email address?

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3.09 How do you store my personal details?

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3.10 How do you store my bank details for direct debits?

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3.11 How do you store my payment card details?

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3.12 Will you keep my personal details after my account expires?

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3.13 Will you keep my personal details if you cannot confirm my identity?

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3.14 Are you registered with the Data Protection Register?

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3.15 Will you provide my personal details to any third parties?

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3.16 Are you registered with the Financial Conduct Authority (FCA)?

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3.17 How do you prevent money laundering?

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3.18 How do I report suspicious activity in my account?​

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3.19 Can I lock my account if I think it has been hijacked?

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3.20 What happens if my mobile device is lost or stolen?

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3.21 How do I view your terms and conditions?

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3.22 How do we use your marketing preferences?

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